How do you deal with aggressive customers? Difficult behaviours? Conflict situations? It can be mentally exhausting dealing with people day in day out, by phone, face-to-face, or even online or by email especially when they are agitated, angry, frustrated, or threatening. You know those people who blame you even when it is not your fault; people who feel it is justified to give you a piece of their mind just because you happen to answer the phone or greet them as they walked into your place of work. So how do you deal with an aggressive client? It can feel intimidating and overwhelming.
Did you know many situations can be defused early when staff have the knowledge, skills, confidence, and presence of mind to respond effectively in these stressful situations. Your initial response can be the game-changer from an all-out meltdown to a reasonable and fruitful conversation. With each encounter you are redefining and refining your strategies to achieve positive [or less negative!] outcomes.
This program is designed to be customised to meet your specific organisational needs by bringing Realism in Training into your session. All practical exercises are designed to meet specific workplace examples and requirements and provide actionable and practical techniques and strategies that can be implemented immediately. Please note that all scenarios are followed by debriefing sessions.
Course Information
Who should do dealing with aggressive clients training?
This customisable program is designed for organisations who:
- want to provide their staff with specific tools and resources to deal with aggressive clients in their workplace.
- see a gap in their training needs that cannot be filled with traditional training programs.
- need staff to complete training as part of a customised safety awareness training program.
- want to explore actionable safety procedures for their team as part of their professional development.
What is included?
- Qualified and experienced trainers and support staff to inspire and motivate.
- Certificate of attendance (for non-accredited program) available upon request.
Study Mode
This program is customised to your specific organisational needs.
Course requirements
- Good verbal and interpersonal communication skills.
- Physical capability to participate in practical exercises and realistic scenarios.
How to apply
Contact us to discuss your specific organisational needs.
Group bookings only
Bookings for groups of up to 16 people are available.
Find out how our high impact learning can help you or your organisation achieve its training needs through a custom designed program that's right for your team. POA subject to your requirements.
Also available...
Tactical also provides the following safety training:
Award Winning training provider
Award Winning Training - 2016 Winner - 2019 Finalist!
2 Time National ASIAL Award Winner for Training Excellence - 2006 & 2008
Fees
POA subject to your requirements.
